1️⃣ User-centered service application and schedule management system

A structured system was required to clearly distinguish three service types—Seocho Childcare Helper, 119 Childcare Helper, and Grandchild Care—so users can quickly select and apply for the right service based on their needs. Because each service has different characteristics and application procedures, an intuitive classification and guidance flow was necessary to prevent confusion and ensure accurate selection. After submission, users needed an end-to-end schedule management capability, including real-time schedule viewing and the ability to modify or cancel requests as needed. Given the nature of childcare services, where schedule changes and urgent adjustments can happen frequently, flexible and fast schedule control was a key requirement.

2️⃣ Admin portal for efficient operations

To maximize operational efficiency, the client required a dedicated admin page where administrators can review all applications systematically and make approval decisions quickly. Admins needed the ability to manage application status separately by service type, and to process pending requests through a workflow that supports prioritization. In addition, the system needed an integrated operational layer that streamlines administrative work after service completion, including settlement processing and automated allowance calculations for childcare helpers—reducing manual work and minimizing errors.

3️⃣ Intuitive UX/UI for a wide range of users

Because the primary user base spans a broad age range—from parents with young children to grandparent caregivers—an especially intuitive interface for older users was emphasized. The UI needed to minimize complex navigation and technical terminology, ensure strong readability with large text and clear iconography, and provide sufficient button sizing and spacing for accurate touch interactions on mobile devices. The client also required clear guidance messages and a help system that can resolve user confusion quickly during the service flow.

💡 End-to-end online application and schedule management for a complete non-face-to-face flow

We implemented an integrated system that allows users to complete the entire process online—from selecting a service type, filling out an application, to viewing schedules—without offline steps. The application flows were designed to match the unique characteristics of each service type, enabling users to submit requests quickly without unnecessary complexity. After applying, users can check processing status in real time and view approved care schedules through a personalized dashboard. We also enabled users to access current requests and past usage history at any time, improving transparency and convenience. Schedule updates such as changes or cancellations can be handled immediately online, supporting the fast adjustments often required in childcare services.

💡 Admin operations and settlement system to maximize productivity

We built a dedicated admin portal that consolidates all core operational tasks, including approval workflows, schedule management, and allowance settlements. The admin workflow was designed so large volumes of applications can be reviewed efficiently and decisions can be made quickly. We also streamlined matching and scheduling management to improve operational speed and reduce coordination burden. In particular, we systematized complex allowance settlement processes to prevent calculation errors and shorten settlement turnaround time. Robust search and filtering tools were included so administrators can instantly retrieve and utilize needed data, significantly reducing manual administrative workload.

💡 Accessibility improvements through a clear and highly usable UI/UX

We delivered an interface that is easy to use regardless of age or technical proficiency by prioritizing clear button placement and a simplified user journey. Complex menu structures were minimized, and each function was supported with intuitive icons and concise explanations so users can navigate naturally without training. For older users, we applied sufficiently large buttons and strong visual separation to reduce misclicks. We also implemented responsive web design so the experience is optimized across both desktop and mobile environments, with a flexible layout that adapts to different screen sizes and touch interaction patterns for convenient use anytime, anywhere.